Frequently Asked Questions

We are very thankful that you have questions regarding our products and services. However if you can't find the answer below please feel free to contact us either by E-mail or text us over Whatsapp 

E-mail : 

Text : 0750 8957 346

Where are the products made from? 
Our products are lovingly made in our beautiful studio in London 
Do you deliver worldwide? What are the shipping charges? 
We ship worldwide. The shipping charges depend on the destination and will be displayed at checkout
What is the delivery time after placing the order? 
Products are handmade. Depending on what you order, it takes up to 7 days for delivery within the UK. Outside the UK it can take up to 14 days depending on destination
What is your refund policy?
We will refund any items that have not been used and returned in its original condition within 28 days of purchase
How can we contact you?
Please email us or call us on +44 7508 957346
What are the products made of?
We focus on the fabrics souce more than anything else which means when we source the fabrics we make sure that they are Organic Oeko Tex Certified. Without this quality and certification we can not trust the suppliers in what they do with the fabric. All the baby bibs, pacifier clips, muslin cloths, blankets, comforters, bathing and cleaning, headbands, clothing are all made of Organic Oeko Tex Certified fabrics. 
Bunting is a mixuture as they are not an item being used but an accessory to the nursery room
I received a wrong Item? 
Please e-mail us at and one of the team will come back to you, please also include your Order Id, which can be found in your order confirmation E-mail. Please E-mail us if you are unsure what to do 
Where is my parcel and do I get a tracking no? 
So we are currently setting up this option which will benefit you from receiving the item. Please do not worry, we can track it but at the moment we are finding a way to share it with you, we also make sure it arrives to your doorstep
What would you recommend me to get as a gift  
From the Owners point of view (Sue) she would potentially suggest you to get a voucher that can be spent in store, it is always difficult to recommend a product as we all got different taste and styles. Our vouchers are available online and secondly you can always get a birth box wrapped with so much exciting products. Please bare in mind that the birth box doesn't come with a box, only the items thats selected within your chosen birth box 
Buttons have come undone, a few threads have come undone
That's very normal should that be used over time but if this happened when the item after being received we will take the responsibility to fix this, please contact the team and we will send you a postage to be sent back to us. We wont fix the threads when the item is old. However if the snap buttons does come undone we are happy to fix these for you free of charge, the only terms are 1) The item have to be ours 2) they needs to be clean and washed before we treat them 3) if the item are worn out and with a hole we can't guarantee to fix 4) post a photo before sending to make sure we can fix them